Comments on: Usability and Trust http://www.joedolson.com/articles/2008/01/usability-and-trust/ Tips and Commentary on Web Accessibility, Usability, and Search Marketing best practices. Sat, 11 Oct 2008 18:04:19 +0000 http://wordpress.org/?v=abc By: Joe Dolson http://www.joedolson.com/articles/2008/01/usability-and-trust/#comment-23778 Joe Dolson Mon, 14 Jan 2008 15:50:06 +0000 http://www.joedolson.com/articles/2008/01/usability-and-trust/#comment-23778 Usability issues with "big name" websites are probably the greater problem, since they're more likely to be depended on. 10 years ago, poor usability with something like Yahoo! Mail was something you'd just live with --- there weren't a lot of options. Now, although you may be incredibly frustrated by usability issues, you've also put 10 years into building your address book, email history, etc., and there's likely to be a great resistance to change. But when looking for a site to accomplish something new, or to get information? Yeah. No patience at all. Why should I struggle with About.com when I can go to Wikipedia? Usability issues with “big name” websites are probably the greater problem, since they’re more likely to be depended on. 10 years ago, poor usability with something like Yahoo! Mail was something you’d just live with — - there weren’t a lot of options. Now, although you may be incredibly frustrated by usability issues, you’ve also put 10 years into building your address book, email history, etc., and there’s likely to be a great resistance to change.

But when looking for a site to accomplish something new, or to get information? Yeah. No patience at all. Why should I struggle with About.com when I can go to Wikipedia?

]]> By: David Zemens - 1955 Design http://www.joedolson.com/articles/2008/01/usability-and-trust/#comment-23777 David Zemens - 1955 Design Sun, 13 Jan 2008 16:06:09 +0000 http://www.joedolson.com/articles/2008/01/usability-and-trust/#comment-23777 You are correct, Joe. There are simply too many websites and too many choices for the visitor to stand for much in the way of difficulty or inaccessibility. Personally, when I visit a site and something gets in the way or doesn't function correctly, I move on quickly. The truth is I am not usually in a particular hurry, or pressed for time, but there's just not much sense in dealing with sites that are troublesome. The world is a big place and odds are I can find a site that satisifies what I am looking for and *is not* troublesome or inaccessible. You are correct, Joe. There are simply too many websites and too many choices for the visitor to stand for much in the way of difficulty or inaccessibility.

Personally, when I visit a site and something gets in the way or doesn’t function correctly, I move on quickly. The truth is I am not usually in a particular hurry, or pressed for time, but there’s just not much sense in dealing with sites that are troublesome. The world is a big place and odds are I can find a site that satisifies what I am looking for and *is not* troublesome or inaccessible.

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