Try to answer these questions in your support request:
- What were you doing when the issue occurred?
- What did you expect to happen?
- What happened instead?
If you have a Pro plug-in license, log-in to your account for access to the premium support form.
I offer basic support through the WordPress plug-in support forums. Since I maintain multiple plug-ins, there are a number of forums to check. Here are the forums for my most popular plug-ins: