Frequently Asked Questions

Current version: 2.0.2

Donations to date: $361.00.
Downloads to date: ~128,200.
Donation per download: ~¼ cent.

Before contacting me to make a request, please take a look at these tips on configuring and working with WP to Twitter.

Please Note: support is only provided for the most recent version of the plugin. If you are using an older version, please upgrade before requesting support.

Do I have to have a Twitter.com account to use this plugin?
Yes, you need an account to use this plugin.
Do I have to have a Cli.gs account to use this plugin?
No, the Cli.gs account is entirely optional. Without a Cli.gs API, a “public” Clig will be generated. The redirect will work just fine, but you won’t be able to access statistics on your Clig.
Do I need a Bit.ly account?
Only if you want to use Bit.ly URLs. The Bit.ly API doesn’t allow anonymous link shortening.
Twitter goes down a lot. What happens if it’s not available?
If Twitter isn’t available, you’ll get a message telling you that there’s been an error with your Twitter status update. The Tweet you were going to send will be saved in your post meta fields, so you can grab it and post it manually if you wish.
Why do my Twitter status updates show up labeled as “From WP to Twitter”?
Twitter.com allows API applications to register themselves with the service, so they can provide information about the source of your Tweet. WP to Twitter is a registered user agent with Twitter.com. The same effect is seen if you use any other registered Twitter client.
What if Cli.gs or Bit.ly isn’t available when I make my post?
If Cli.gs or Bit.ly isn’t available, your tweet will be sent using it’s normal post permalink. You’ll also get an error message letting you know that there was a problem contacting the link shortening service.
I installed WP to Twitter, but nothing’s happening!
Did you add and save your Twitter username and password? Without this information, the plugin won’t be able to contact Twitter.
Every time I edit a post, the revisions are Tweeted! Can I stop this?
Yes. Uncheck the setting “Update Twitter when an old post has been edited” to disable tweeting of post edits.
I just installed WP to Twitter, and my scheduled posts aren’t being sent to Twitter. What’s up?
If these are posts you created and scheduled before installing WP to Twitter, then those posts are not going to be posted as status updates. Usually, if you edit the post or alter the schedule date, that will let WP to Twitter know that this post needs to be Tweeted.
I can’t see the options page at all! WP to Twitter won’t work until I set my password – what can I do?
I can’t see the settings page!
There’s an unresolved bug which effects some servers which causes the WP-to-Twitter settings page to fail. You can get around this problem by commenting out lines 145 - 190 in wp-to-twitter/wp-to-twitter-manager.php. (Version 1.3.2.); lines 191-256 in version 1.4.0. This bug should be resolved in versions 1.4.5 and above; please let me know if you encounter it!
I’m receiving this error: “PHP Fatal error: Cannot use object of type stdClass as array
WordPress 2.9 introduced support for JSON_encoding for servers still running PHP 4. Since their implementation of this isn’t exactly the same as what I was using to do the same thing, it doesn’t work quite the same way. Some servers deal with the difference just fine; others have some trouble. I can fix this, and might still do it if I get around to it, but realistically you should be running PHP 5 or above. PHP 4 is no longer receiving security updates, and may no longer be supported in forthcoming versions of WordPress. You might as well switch now.

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489 Comments to “Frequently Asked Questions”

  1. Joe Dolson (778 comments.) says:

    @lordimac Interesting. You shouldn’t get that error running PHP 5.2.12; I’ll look into it, unless your server doesn’t have the JSON library available. Thanks for the report!

    @the1826 So the test function indicates that everything works, but actually attempting to post doesn’t happen — is that what you’re indicating? What’s your Twitter username? If that test really did work, then you should have a message in your Twitter account from WP to Twitter.

  2. jina (2 comments.) says:

    Hi, I have some problem with your plugin, i can not post any tweet to my twitter.com, it has error below text.

    One or more of your last posts has failed to send it’s status update to Twitter. Your Tweet has been saved in your post custom fields, and you can re-Tweet it at your leisure.

    Sorry! I couldn’t get in touch with the Twitter servers to post your new blog post. Your tweet has been stored in a custom field attached to the post, so you can Tweet it manually if you wish!

  3. lordimac (2 comments.) says:

    @Joe Dolson: Sorry, it was the PHP Configuration. It was compiled without JSON Support, so I managed it that my Administrator compiled it again with JSON Support. It works fine now. :)

  4. the1826 (11 comments.) says:

    @joe dolson
    my twitter username is the same like this “the1826”;
    but there is no message in my twitter account frome wp2twitter.

  5. Joe Dolson (778 comments.) says:

    @lordimac Good news. Glad that it’s fixed!

    @the1826 Well, in looking at your Twitter account right now, I see two successful tests from WP to Twitter plus a successful tweet of a new post called “Singapore Discovery - Chinatown” and an edited post called “Singapore Discovery - Zoo,” both using the Cli.gs URL shortener. So, from that, it looks like the plugin works. I’m still inclined to think it’s a hosting issue for you.

  6. edwin (2 comments.) says:

    @Joe Dolson This is an add-on to my error message. Confirmed that it happens after every new post. IM able to clear the error, even without doing any changes to settings.
    I click the link to clear the errors, re-visit the setting by clicking the top link again. And That’s it, error cleared, plugin resumed. And WP2Twtter still work!.
    IM just having a thought if the modules on bit.ly and cli.gs are in continues loop. And clearing the errors help to break off from the loops and reset the plugin.
    thanks,
     edwin

  7. jina (2 comments.) says:

    why this plugin is not working for me, i use this plugin for free host, 0fees.net this is not support this plugin, how do i do?

  8. the1826 (11 comments.) says:

    @joe dolson
    well,i think so too.thank you very much.

  9. Troy (3 comments.) says:

    Current WordPress Version: Version 2.9.2
    Whether this is a new installation or an upgrade: Upgrade
    If an upgrade, which version you have upgraded from: The one before the upgrade, I always keep plugins up to date
    A detailed description of your problem: I do a post & I check the admin panel & this message appears “There’s been an error posting your Twitter status! Visit your WP to Twitter settings page to get more information and to clear this error message.” i go to the settings & change my URL shortener but it won’t stay changed & Bit.ly won’t shorten since the recent upgrade, Help please

  10. Troy (3 comments.) says:

    To add on to that last message is the other error message I get - “The query to the URL shortener API failed, and your URL was not shrunk. The full post URL was attached to your Tweet. Check with your URL shortening provider to see if there are any known issues. [Cli.gs Blog] [Bit.ly Blog]”

  11. Sabuntu (2 comments.) says:

    Dear joedolson, I really love this plugin

    when ever I posted an article or a new page I get an error saying that bitly failed to shorten your link

    This error is killing me

    I tried bit.ly, cli.gs non of them work, I tried alomst every way

    but the same error message, sometimes posting to twitter without shortening, and after upgrading to wpmu 2.9.2, it’s not working any more

    I looked around for an answer but no avails, I checked bit.ly and cli.gs blogs but nothing helped

    Please joedolson, I love this plugin and I need it simple and easy to be customised

    Thank you for your support and I’m glad to support this plugin too

  12. Joe Dolson (778 comments.) says:

    Well, I clearly need to do some searching to find this problem. I haven’t had this problem myself using either bit.ly or cli.gs (with correct information, anyhow), but enough people have commented that there’s clearly something wrong. I’ll examine the process this week and see what I can find.

    It’s particularly strange to me that the Twitter post is working but the URL shortening fails…

    I’ll have some time for this tomorrow (Monday), so if I’m lucky, I’ll have some kind of an answer for you soon!

  13. Sabuntu (2 comments.) says:

    Dear Joe Dolson

    Thank you for having the time to read our comments and to have a look for this problem and I’m ready to give you my admin account details to check the problem if you like

    Thanks again

  14. Troy (3 comments.) says:

    Thank you Joe Dolson, glad to be a supporter of your plugin & hope a fix is generated soon :)

  15. Dominik (4 comments.) says:

    Hi. The “external_link” property of posts doesn’t seem to be used as #URL# when using scheduled posts. It hasn’t been for several versions and still is not with the current version. Any ideas?

  16. Distro Man (1 comments.) says:

    When my posts make it to twitter I also have a ) and a ( like the following. How do I get rid of them?

    (
    I do NOT believe… « Distro’s Blog
     )

  17. ThingsWereGoingGood (2 comments.) says:

    I have some authors who have scheduled posts. Each time one of those posts are then published automatically at their scheduled time, the WP to Twitter plugin fails to send a Tweet.
    If I go in and write a post and then publish it immediately, it always works.
    Any ideas/tips/solutions? I love the plugin and if I can get it to work properly, I am for sure going to support it. It is one of my top 3 favorites.

  18. ThingsWereGoingGood (2 comments.) says:

    OK, now it is not working at all. It cannot contact Twitter for some reason. Bit.ly is working however.

  19. Gero Pflüger says:

    Hi,

    I always get error messages that the shortening of links failed (German error message: “Anfrage an den URL Kürzer fehlgeschlagen! Wir konnten die URL nicht kürzen und haben deshalb die normale URL in den Tweet eingefügt. Überprüfe beim Anbieter ob Probleme bekannt sind. [Cli.gs Blog] [Bit.ly Blog]”).

    This *always* happens, but the link is correctly shortened in my timeline, and it is also tracked correctly by bit.ly.

    Can you tell me, what this is?

    Cheers from Germany,
     Gero

  20. Gero Pflüger says:

    Sorry, I forgot to include the specs:

    WordPress 2.9.2
    Don’t know Server type :(
    Upgrade (Version 2.0.1)
    I always upgrade as soon as there’s an update.

  21. Dustin (7 comments.) says:

    WP: 2.9.2
    Server Type: Apache
    Installation: New

    I am noticing something very interesting in regards to running this plugin. I currently have this plugin being shared with another blog I run, my personal blog @ http://blog.stelth2000inc.com using the following script: http://striderweb.com/nerdaphernalia/features/virtual-multiblog/

    The first thing I am noticing is that on my personal blog, I don’t have second update twitter service account details box, whereas the blog I’m looking for support for http://trials.stelth2000inc.com does ask for this.

    The second thing I am noticing is that when I click the “Check Support” button on my personal blog, everything is fine, whereas when I click this button on the blog I’m looking for support for http://trials.stelth2000inc.com, returns the following: This plugin may not fully work in your server environment. The plugin failed to contact both a URL shortener API and the Twitter service API.

    And below the red box, this:

    * WP to Twitter successfully contacted your selected URL shortening service. The following link should point to your blog homepage:
    * WP to Twitter successfully submitted a status update to your primary update service.
    * WP to Twitter successfully submitted a status update to your secondary update service.
    * Your server should run WP to Twitter successfully.

    I’m using bit.ly as the URL shortener, on both blogs, I don’t have anything returned after the “The following link should point to your blog homepage:” Settings are exactly the same on both blogs. The blog am I requesting support for does post to the twitter account I have set up for that blog.

  22. Joe Dolson (778 comments.) says:

    I’m just releasing an update, but I don’t know that it will fix all the problems here. I’ve been unable to reproduce the following issues:

    1) Failure to contact URL shortener services.
    2) Scheduled tweets failing to use external links
    3) Scheduled posts failing to post tweets.
    4) Quotes in titles causing truncation of the tweet.

    I’m aware that there’s a problem in WP 2.9.2 concerning HTTP transports when the open_basedir PHP setting is in effect; if those of you having these problems can check this, it may be worthwhile…although I have my doubts about it being relevant.

  23. Michael (6 comments.) says:

    Installed the update. Same error (WP to Twitter was unable to contact your selected URL shortening service.) I know my host runs under safe_mode with open_basedir in effect.

  24. Joe Dolson (778 comments.) says:

    That combination of safe_mode with open_basedir is likely to cause problems with the WP_http class. WordPress 3.0 is supposed to have a fix for this problem, but it’s out of my hands for now.

  25. Dustin (7 comments.) says:

    I’m still seeing the difference in the settings page when I run this plugin on my two blogs.

    I have created an HTML page where you can see the results I’m getting. I must remind you that this plugin is ran from the same location on both blogs thus, I’d expect to see the same results.

    http://blog.stelth2000inc.com/support/wptotwitter.html

    I’ve gone about looking at how I have my PHP settings configured on my server and open_basedir is returning no value and safe mode is off.

    Thanks for the assistance.

  26. Joe Dolson (778 comments.) says:

    @Dustin Do the two blogs share a common database for options? Sharing the same files is irrelevant to the settings; but sharing the same database matters.

  27. Dustin (7 comments.) says:

    @Joe Dolson No they are two totally separate WP databases.

  28. Michael (6 comments.) says:

    @JoeDolson Ah ha, well thanks. I’ll just sit around till WP 3.0 comes out and try again then. Thanks for all the help!

  29. Joe Dolson (778 comments.) says:

    @Dustin But you’re unable to save the settings in the second installation? Strange. It’s entirely likely that the script you’re using to run two blogs on one set of files is causing some problem; but I’m not sure what it is. From the description of the script, it seems like this should work just fine - I’m not sure where there might be a conflict.

  30. Dustin (7 comments.) says:

    @Joe Dolson

    Like I mentioned in my initial post, I use this WP Multiblog script that allows me to run multiple blogs off of one WP install. I couldn’t say if there is a conflict in that or not. If there was, I’d think it would affect both blogs the same.

    I’d be more than happy to run any debug commands on the script that you think may help pinpoint what is occuring.

  31. Dustin (7 comments.) says:

    @Joe Dolson Let me also clear up the fact, all my settings are savable. I’m 1st not understanding why I am seeing 2 different account setting boxes and 2nd why one errors and one doesn’t.

  32. Guillermo Wolf says:

    Hi Joe,

    excellent plugin, I use tweetdeck and I don’t know how can i display my blog logo or photo. Every time I publish a post and send it to twitter using your plugin I got a empty box at tweetdeck instead of my logo or photo. Any suggestions?

    Thanks very much.

  33. Joe Dolson (778 comments.) says:

    @Dustin I think I know what’s going on. I’m going to take a stab at the idea that your settings are not actually the same between the two installations - one of them has the option “Post status updates to both services.” checked under the “Change Twitter-compatible service” section of the account settings. Checking that without changing to an alternate update service will give you two implementations of the Twitter API, with separate account information. If you haven’t filled out the second set of account settings., the plugin will attempt to post to both implementations, but will fail on one. Is that the problem?

    @Guillermo I’ve never used Tweetdeck, so I can’t honestly say that I really know what you’re talking about. Sorry!

  34. Mike Smith (1 comments.) says:

    Hi Joe,

    Quick question. First of all thanks for all your work for this great plugin!
    My works fine but my cligs URL’s always get repeated, first in quotes and then normally. I have the most recent version of your plugin and word press.

    My twitter account is : halifax_realtor if you want to see what I’m experiencing.

    Thanks,
     Mike

  35. Dustin (7 comments.) says:

    @Joe Dolson Oh wow. I kept totally overlooking that setting. I did have the box checked. Once I unchecked it, things were working as expected. Thanks so much.

  36. Sascha (new comment) says:

    Hi,
    does anybody else have problems with cli.gs???
    All my shortened Urls are pointing to http://searchportal.information.com/
    Even the cli.gs homepage points to http://searchportal.information.com/

    Is it possible that they got hacked?!?!?

  37. Michel (new comment) says:

    Hi,
    cli.gs has gone offline today, all my tweets (around 140) are pointing to some parking page. I already switched the standard URL shortener to bit.ly. Actually this is a twitter question, but do you know if it’s possible to remove all tweets and auto repost them again with a bit.ly short URL?!
     Michel

  38. Joe Dolson (new comment) says:

    There does appear to be an issue with Cli.gs today; but I’m afraid there’s nothing I can do about it. It doesn’t look like hacking; that looks more like a parking page. Perhaps there was confusion in the transfer of ownership, and Mr. Wong missed the boat on renewal; but I have absolutely no information.

    @Michel There’s nothing that I’m aware of, sorry.

  39. Joe Dolson (new comment) says:

    It was a hosting related issue: http://twitter.com/cligs - they’re aware of it and it should be resolved soon.

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